At Ruff Boxing LLC, customer satisfaction is our priority. However, we currently do not accept returns or exchanges on any products unless required by law. All sales are considered final.
Exceptions to Our Policy
We comply with applicable consumer protection laws in the regions where we operate. Exceptions to our "no returns" policy include the following:
1. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 14 days of receiving your order at [insert contact email or phone number]. We will assess the issue and, if applicable, provide a replacement, repair, or refund as required by law.
The legal basis for data processing is Art. 6(1)(f) GDPR. Our legitimate interest arises from the purposes listed above. In no case do we use the collected data to draw conclusions about your identity.
2. European Union Purchases
For customers in the European Union, online purchases are eligible for a 14-day "cooling-off" period, during which you may return the product for a refund. This does not apply to certain exceptions, such as custom-made or perishable goods.
3. Other Jurisdictions
Depending on your location, additional consumer rights may apply. We will adhere to all local regulations regarding returns and refunds as required by law.
If you believe your situation qualifies for an exception or if you have questions about your rights, please contact our customer service team at ruffboxing@outlook.com
We appreciate your understanding and thank you for choosing Ruff Boxing LLC for your fitness and boxing needs.
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